Every customer conversation, handled together.
Plexvia brings email, website chat, and your team into one place, with AI that drafts the reply, answers from your own knowledge, and lets you stay in control.
Free to start · No card required · Talk to us
The problem
Replies get slow. Tone gets inconsistent. Good people spend their day copy-pasting. Plexvia brings it all into one calm place, and gives your team an assistant that already knows the answers.
Email, chat, and your team, in one place.
Every customer message lands in a single, calm inbox. Website chats, emails, and internal team threads sit side by side, colour-coded so you always know what you're looking at.
- Website chat and email together, never tab-hopping
- A glance tells you what needs a human
- Search every conversation you’ve ever had
- PNPriya Nair2m
Hi! Are you open this Saturday for a fitting?
- DBDaniel Brooks11m
Re: Invoice #4821, can I split the payment?
- SMSofia Marenco24m
Thanks, that worked perfectly 🙏
- FDFront desk38m
Maya: I covered the 2pm, all good
- Oorders@northwind1h
New order from the spring collection
- JOJames O.1h
Do you ship internationally?
Your reply, drafted in seconds.
Plexvia reads the message, pulls the right answer from your knowledge, and writes a reply in your voice. You read it, tweak it if you like, and send. Nothing leaves without your say-so.
- Drafts written from your own knowledge, not guesswork
- Approve, edit, or rewrite: you’re always in control
- Hours of repetitive replies, gone
Exchange: linen jacket
Daniel Brooks · via email
Hi! I bought the linen jacket last week but it's a size too small. Can I exchange it for a medium, and how long does that take?
From a helpful draft to fully hands-off.
Decide exactly how much Plexvia does: per inbox, per channel. Start with drafts you approve, and hand over the routine questions whenever you’re ready. Try it:
Plexvia drafts from your knowledge. Nothing sends until you approve it.
Exchange: linen jacket
Daniel Brooks · via email
Hi! I bought the linen jacket last week but it's a size too small. Can I exchange it for a medium, and how long does that take?
Answer visitors the moment they arrive.
Add Plexvia to your site and every visitor gets an instant, accurate answer, day or night. When a conversation needs a person, it hands off to your team without missing a beat.
- Instant answers from your knowledge, around the clock
- Smooth handoff to a teammate when it matters
- Turns curious visitors into booked customers
Northwind Studio
Replies in seconds
It only ever speaks from your truth.
Point Plexvia at your website, upload your docs and FAQs, and it learns how your business actually works. Every answer is drawn from your sources, and shows where it came from. No guessing, no made-up promises.
Your knowledge
northwindstudio.com
Synced · 48 pages
Spring pricing.pdf
Returns & exchanges FAQ
Synced · 23 answers
A grounded answer
You can return any unworn item within 30 days for a full refund. Exchanges are free and we include a prepaid label.
From: Returns & exchanges FAQPlexvia only answers from your sources, never guesses.
Everyone sees exactly what they should.
Give every piece of knowledge a level — shared with everyone, staff only, owners only, or levels you name yourself. People see what their level allows, and so does the AI: every draft, chat reply, and team answer respects the same boundaries, automatically.
- Levels in your own words, set once and done
- One rulebook for people and AI alike
- Give someone more, or less, in a single change
Access levels
Who sees what, at a glance
Store hours & returns
EveryoneSupplier price list
StaffPayroll calendar
OwnersAI that knows when to step back.
You set the rules. Plexvia follows them: escalating to the right person, never overstepping, never inventing a promise. The confidence of automation, with none of the worry.
- Plain-language rules, no setup headaches
- Sensitive topics always reach a human
- Every action stays on-brand and on-policy
Guardrails
Rules Plexvia always follows
Escalate anything about refunds over $200 to a person.
Never promise delivery dates we haven’t confirmed.
Hand billing disputes straight to the owner.
Your whole team, in sync.
Plexvia isn’t a solo tool. It’s where your team works together on every customer, sharing context, handing off cleanly, and keeping everyone moving.
Meet your newest teammate.
Every team gets its own chat, and Plexvia is in it. Mention it mid-conversation and it answers on the spot — stock, prices, policies, hours — drawn straight from what you’ve taught it, and only ever sharing what each person is allowed to see.
- Ask @plexvia anything, right where your team already talks
- Answers come from your own knowledge, with the source attached
- It respects each person’s access, down to every reply
Front desk
Team chat · 4 people + Plexvia
- MAMaya9:41
Customer at the counter asking about the linen sets — are any left?
- LELeo9:41
@plexvia what do we have in the linen collection right now?
- Plexvia9:41
Three linen sets in stock: two Queen at $189 and one King at $219. The next restock arrives Friday.
From your catalog
Teams that fit your business
Group people the way you actually work — front desk, sales, support — each team with its own chat and its own focus.
Private notes
Leave notes on a conversation that only your team can see, so the next person is never lost.
Smart escalation
Route the right conversation to the right person automatically, by topic or by who’s on.
Roles & access
Give everyone exactly what they need to see, and nothing they don’t.
Start free. Grow when you’re ready.
Begin building your knowledge base for nothing. Upgrade the day customers start showing up, and only pay for what your team actually needs.
Free
Stand up an AI front desk and shape your knowledge base.
For trying Plexvia
Get started- 1 seat
- Website chat that answers from your knowledge
- Knowledge base: 5 sources, 100 facts
- 500 AI interactions / month
- 1 GB storage
- Usage dashboard
Starter
The complete customer-facing AI front desk for one location.
For small teams of 1–5
Choose StarterEverything in Free, plus:
- Up to 5 seats · 5 teams
- Email inbox with AI-drafted replies
- AI summaries on every handoff
- Auto-capture products & services from your site
- 100 sources · 500 facts · 5 GB storage
- 4,000 AI interactions / month
- 5,000 customer emails / month
- Email support
Growth
Internal AI, custom agents, and governance for teams that scale.
For multi-location & departments
Choose GrowthEverything in Starter, plus:
- Up to 25 seats · 5 locations
- Custom AI agents with guardrails
- Internal AI assistant + @plexvia in team chats
- Knowledge versioning & auto-capture
- 500 sources · 5,000 facts · 50 GB storage
- 12,000 AI interactions · 25,000 emails / month
- API access, custom roles & data export
- Advanced analytics · custom branding · priority support
Need more? Scale any paid plan with add-on packs.
Every plan answers from your own knowledge base. An “AI interaction” is any AI-generated reply, draft, or knowledge action. Add capacity any time as you grow.
Not sure which plan fits, or need something custom? Talk to us
Give every customer your best reply.
Bring your conversations, your team, and your knowledge together, and let Plexvia handle the rest. Start free today.
Free to start · No card required