The front desk, answering from your own records.
The customer-facing side of Plexvia: it answers website chat and email from the knowledge your business has already written down, drafts each reply for approval, and brings in a person when one is needed. It is one part of a larger system, not the whole of it.
Every message, one calm place.
Website chats and customer emails land in the same inbox, colour-coded so a glance tells you what needs a person. No tab-hopping, no message lost between tools.
- Website chat and email together, not in separate apps
- See what is answered and what is still waiting
- Search across every conversation you have had
- PNPriya Nair2m
Hi! Are you open this Saturday for a fitting?
- DBDaniel Brooks11m
Re: Invoice #4821, can I split the payment?
- SMSofia Marenco24m
Thanks, that worked perfectly 🙏
- FDFront desk38m
Maya: I covered the 2pm, all good
- Oorders@harborpine1h
New order from the spring collection
- JOJames O.1h
Do you ship internationally?
It writes the reply. You decide what sends.
Plexvia reads each message, pulls the matching answer from your knowledge, and drafts a reply. Read it, edit it, send it. You can also let it answer the routine questions on its own, up to a limit you set for each mailbox.
- Drafts written from your knowledge, not guesswork
- Approve, edit, or rewrite it yourself
- Hand over only the questions you choose to
Plexvia drafts from your knowledge. Nothing sends until you approve it.
Exchange: linen jacket
Daniel Brooks · via email
Hi! I bought the linen jacket last week but it's a size too small. Can I exchange it for a medium, and how long does that take?
Open even when you’re not.
Add Plexvia to your site and a visitor gets an answer at any hour, drawn from what you have taught it. When a conversation needs a person, it hands over to your team and the visitor keeps the same thread.
- Answers at any hour, from your own sources
- Handover to a named teammate, in the same thread
- Rules that decide which questions reach a person
Harbor & Pine
Replies in seconds
A front desk that never clocks out.
One inbox, answers drawn from your own sources, and a person in the loop wherever you want one.
Answered in seconds
A visitor gets a reply while they are still on the page, drawn from your sources.
Grounded in your truth
Every answer is drawn from your own knowledge, with the source attached.
You stay in control
Approve every reply, or let the routine ones through. Set it per mailbox.
Calm and on-policy
Rules you write in plain language keep the sensitive questions with a person.
One place for the team
Chat, email and private team notes sit in one list rather than three tools.
Starts free, grows with you
Begin on the free plan, then add seats, mailboxes and locations as you need them.
The rest of the platform
Every part of Plexvia draws on the same knowledge and the same access rules.
Answer the first question well.
Teach Plexvia what your business knows, connect your site or a mailbox, and see the replies it drafts.
Free to start · No card required