Pay for the size of your team, not per feature.
Three plans. Each one includes the whole product; the difference is how many people it covers, how much capacity you get, and how much of the AI you can configure yourself.
Start free. Grow when you’re ready.
Begin building your knowledge base for nothing. Upgrade the day customers start showing up, and only pay for what your team actually needs.
Free
Stand up an AI front desk and shape your knowledge base.
For trying Plexvia
Get started- 1 seat
- 1 connected channel
- 50 AI service actions total
- 5 sources · 100 facts · 1 GB storage
- Website chat that answers from your knowledge
- Email inbox with AI-drafted replies
Business
The complete operating layer for one team.
For teams of up to 15
Choose BusinessEverything in Free, plus:
- 15 seats
- 3 connected channels
- 750 AI service actions / month
- 250 sources · 5,000 facts · 100 GB storage
- @plexvia in team chats, answering from your knowledge
- Organization Lite: org chart, directory, departments
- AI summaries on every handoff
- Internal staff chat
Scale
Multi-team, governed and programmable.
For larger teams & departments
Choose ScaleEverything in Business, plus:
- 35 seats
- 15 connected channels
- 2,500 AI service actions / month
- 2,000 sources · 25,000 facts · 200 GB storage
- @plexvia Advanced: a far larger allowance, plus organization questions
- Organization Advanced: matrix reporting, insights, CSV, audit trail
- Custom roles & access levels
- API access
- Advanced analytics
- Data export
15 seats for $199 a month, about $13 a seat. The same team on Help Scout Standard would cost $375 a month.
Help Scout Standard is $25 per user per month on monthly billing; prepaying the year takes 16% off, about $21 per user. That is the cost of seating the same team, not a claim the two plans hold the same product. Checked 24 August 2026, and prices change, so check theirs before you decide. Their pricing page
- Payments are handled by Stripe. Card numbers and security codes are entered there and never reach Plexvia.
- The Free plan does not ask for a card. You only enter one when you choose a paid plan.
- 30-day money-back guarantee on paid plans.
- Billing, cancellation and refunds are set out in the Terms of Use, and every company that touches your data is listed on Subprocessors.
Need more? Scale any paid plan with add-on packs.
Every plan answers from your own knowledge base. An “AI interaction” is any AI-generated reply, draft, or knowledge action. Add capacity any time as you grow.
Not sure which plan fits, or need something custom? Talk to us
Every plan, line by line.
The same information as the cards above, turned so you can read across instead of holding three lists in your head.
| Feature | FreeFreeFor trying Plexvia | Business$199 / monthFor teams of up to 15 | Scale$599 / monthFor larger teams & departments |
|---|---|---|---|
| People and channels | |||
| Staff seats | 1 | 15 | 35 |
| Connected channels | 1 | 3 | 15 |
| Conversations and AI | |||
| Website chat that answers from your knowledge | Included | Included | Included |
| Email inbox with AI-drafted replies | Included | Included | Included |
| AI service actions | 50 total | 750 per month | 2,500 per month |
| AI summaries on every handoff | Not included | Included | Included |
| @plexvia in team chat | Not included | Included | Advanced |
| Knowledge and files | |||
| Knowledge sources | 5 | 250 | 2,000 |
| Facts | 100 | 5,000 | 25,000 |
| File storage | 1 GB | 100 GB | 200 GB |
| Knowledge versioning and conflict resolution | Not included | Not included | Included |
| Records and access | |||
| Org chart, directory and departments | Not included | Included | Advanced |
| Internal staff chat | Not included | Included | Included |
| Custom roles and access levels | Not included | Not included | Included |
| Data and integration | |||
| API access | Not included | Not included | Included |
| Advanced analytics | Not included | Not included | Included |
| Data export | Not included | Not included | Included |
The questions the table does not answer.
- What counts as an AI service action?
- One AI outcome: one reply, one draft, one extraction, however much work went into producing it. A chat answer that took the AI eight steps and a safety check is still one. Reading your website to build knowledge is measured separately, as an ingestion.
- Which parts are on every plan?
- Website chat, the knowledge base, files and people records are on every plan, including the free one. What changes with the plan is how many people it covers, how much capacity you get, and how much of the AI you can configure yourself.
- Is email included on the free plan?
- Yes. Free includes one mailbox and an outbound allowance, alongside website chat and the knowledge behind it. What the paid plans add is more mailboxes and chat channels, more capacity, and more of the AI you can configure yourself.
- What is only on the Scale plan?
- Advanced AI agents, advanced flows, Organization Advanced, team chat with the internal assistant at its advanced tier, knowledge versioning, custom roles and access levels, API access, advanced analytics and data export. The plan cards and the comparison table above list each one.
- Can I add phone calls?
- Not yet. Plexvia Voice is coming soon in Canada and the United States. When it opens it will be a paid add-on on the Business and Scale plans, bringing a business number, calls in and out, the voice assistant and an included minute allowance, with more numbers, minutes and text capacity as separate packs. It is not part of the free plan.
- What happens when I reach a limit?
- You can add capacity to a paid plan with add-on packs, listed above. Limits are per business, and your usage is visible in the app before you get near them.
- Do I need a card to start?
- No. The Free plan does not ask for one. It is capped at a fixed number of businesses platform-wide, so when it is full you can join the waitlist on the Free card above.
- How do I pay, and who handles the card?
- Payments are handled by Stripe. Card numbers and security codes are entered directly into Stripe and never reach Plexvia. Billing, cancellation and refunds are set out in the Terms of Use, and every company that processes data on our behalf is listed on Subprocessors.
- Is there a money-back guarantee?
- Yes. Paid plans carry a 30-day money-back guarantee. The full terms are in the Terms of Use.
- Is there a discount or a promo code?
- Sometimes. Any current offer is listed on the promotions page, with the code, exactly what it saves you, and any conditions. You enter the code when you sign up. Annual prepay is not open yet, so there is no annual saving to claim today.
- Is there an annual option?
- The annual toggle above tells you. It shows real annual pricing when annual billing is available, and says "coming soon" until then. Nothing here is calculated from the monthly price, so what you see is what you would be charged.
Start on the plan that fits today.
You can move up later without setting your business up again.
Free to start · No card required