Plexvia vs Front
Front is a customer operations platform for teams with real routing, real reporting and a long list of tools to connect. Plexvia is a front office for one team, priced flat, with the records the answers come from inside it.
When Front is the better choice.
A customer operations platform: shared inboxes across many channels, a knowledge base, customer records, workflow automation, analytics, a very large integration catalogue, and AI sold both as a copilot beside a person and as an autopilot that resolves on its own.
- You need routing rules, service level targets and reporting across many channels, which is the work Front is actually built for.
- You depend on their integration catalogue, which is far larger than ours, or on a deployment shaped around your own process.
- You want to turn AI up gradually and pay for it separately: Copilot drafting beside a person, Autopilot resolving on its own, each with its own price.
- You are seven people or fewer on a single channel type, where Front Starter at $25 a seat billed annually costs less than a flat team plan.
When Plexvia is the better choice.
Plexvia holds what your business knows, then answers from it on your website, in your email and inside your team's own chat, within the access rules you set.
- You want one monthly price for the team rather than a per-seat rate that assumes a year up front and moves every time you hire.
- You want AI drafting included rather than an add-on at $20 per seat per month.
- Your knowledge, files, products and people should sit in the same system as the conversations, not beside it.
- You want to start today on a free plan without a card, rather than inside a 14-day trial.
The differences that actually decide it.
| Plexvia | Front | |
|---|---|---|
| How it is priced | Flat, per business, billed monthly | Per seat per month, at published annual rates |
| What fifteen people costs | $199 a month | $975 a month on Professional |
| Free plan | Yes, no card | No, 14-day trial |
| Shared inbox for email and chat | Yes | Yes |
| Knowledge base behind the answers | Yes | Yes |
| AI drafting a person approves | Included, with the source attached | Copilot, $20 per seat per month, included on Enterprise |
| AI that resolves on its own | Website chat answers from your knowledge | Autopilot, $0.05 to $0.89 a conversation |
| Routing rules and service level targets | Not part of the product today | Yes |
| Integration catalogue | WordPress today, more coming | Very large |
| Your files, products and locations as records | Yes | Customer records and integrations into other systems |
Front: Per seat per month, at published annual-billing rates. Front publishes its prices; you do not have to ask for them.
- Front Starter
- $25 per seat per month, billed annually.Maximum 10 seats · one channel type
- Front Professional
- $65 per seat per month, billed annually.
- Front Enterprise
- $105 per seat per month, billed annually.Copilot, Smart QA and Smart CSAT included
Their AI: Basic AI is included with usage limits. The AI that works beside a person and the AI that works instead of one are priced separately, the first per seat and the second per conversation.
Copilot, human in the loop: $20 per seat per month, included on Enterprise · Smart QA: $20 per seat per month, included on Enterprise · Smart CSAT: $10 per seat per month, included on Enterprise · Smart QA and CSAT together: $25 per seat per month · Autopilot: $0.05 a conversation to triage, $0.39 to hand off, $0.89 to resolve
A team of fifteen: Front Starter caps at 10 seats, so fifteen people need Professional: 15 seats at $65 is $975 a month at the published annual rate, before optional AI add-ons. Plexvia Business is $199 a month with up to 15 seats in it, billed monthly.
Plexvia: Free at $0, Business and Scale billed monthly per business rather than per person. The current figures are on the pricing page.
That compares what it costs to seat the same team, not two products of the same scope. Front carries routing rules, service level targets, analytics and an integration catalogue Plexvia has no answer to, and its published rates assume a year paid up front.
Their free plan: No permanent free plan. Their trial: 14 days on Professional. Checked 24 August 2026, and prices change, so check theirs before you decide. Front pricing
Moving between Front and Plexvia.
- How much does Front cost compared with Plexvia?
- Front publishes per-seat rates. Front Starter is $25 a seat, capped at 10 seats on a single channel type; Professional is $65 a seat; Enterprise is $105 a seat. All three are the annual-billing rates. Fifteen people therefore need Professional, $975 a month, before AI add-ons. Plexvia Business is $199 a month for up to 15 seats, billed monthly. The two are not the same product, but that is what seating the same team costs on each.
- Does Front make you talk to sales to see a price?
- No. Front publishes its per-seat rates for all three tiers, and runs a 14-day trial on Professional. What it does not have is a permanent free plan, so the comparison is a published price against a published price, not a price against a demo request.
- Is Plexvia a replacement for Front?
- For a small team that wants a shared inbox, a knowledge base and AI-drafted replies, usually yes. For an operation running routing rules, service level targets, reporting across many channels or a long list of required integrations, Front is the better-fitted product and Plexvia is not trying to be it.
- What does Plexvia do that Front does not?
- It holds your files, products, locations and people as records in the same system as the conversations, and lets your own staff ask the same assistant questions in team chat, inside the access rules you set. It also includes AI drafting in the plan rather than charging for it per seat.
See it with your own knowledge in it.
Start free, point Plexvia at your website, and ask it something only your business knows.
Free to start · No card required