Shared inbox

One address. The whole team behind it.

Bring the addresses customers actually write to (hello@, support@, orders@) and your website chats into one shared inbox. Everyone sees what is waiting, and you decide who can read, draft and send.

Now in beta

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One place

Email and chat, side by side.

Every customer message lands in the same inbox. Website chats and emails sit together, colour-coded, so a glance tells you what needs a person. Your team works one list instead of a dozen scattered inboxes.

Website chat and email in one shared queue
A clear view of what’s answered and what’s open
Search every conversation across the whole team

See the whole front desk

All conversations6

ChatEmailTeam

PN
Priya Nair2m
Hi! Are you open this Saturday for a fitting?
DB
Daniel Brooks11m
Re: Invoice #4821, can I split the payment?
SM
Sofia Marenco24m
Thanks, that worked perfectly 🙏
FD
Front desk38m
Maya: I covered the 2pm, all good
O
orders@harborpine1h
New order from the spring collection
JO
James O.1h
Do you ship internationally?

Access, your way

View, draft, or send. You choose, per person.

Hand a mailbox to a whole role, such as your front desk or your support team, or to people by name. Three permissions decide what each person can do, and Plexvia drafts the replies for them to approve.

Grant access by role, or to individuals
Three clear permissions: view, draft, or send
Plexvia drafts; a person always approves before it sends

How the reply assistant works

hello@maisonlumi.com

Shared inbox · Customer email

Connected

Who can work this inbox

MA
Maya Anders
Owner
Can send
LE
Leo Kato
Support
Drafts only
Front desk
Everyone in this role
Can view

Plexvia drafts every reply. A person approves before anything sends.

In sync

Keep the team on the same page.

Leave a private note on any conversation, such as a decision or a warning, that only your team can see. The next person picks up with the full story, and the customer only ever sees the reply you send.

Private notes that stay internal
The full history travels with the conversation
Hand off cleanly, without a single forwarded email

Bring AI into your team chat

Refund request · order #5120

Avery Quinn · via support@harborpine.com

Private note · only your team sees this

Repeat customer since 2023. I'm fine approving the refund. Can you take the reply, Priya?

Notes stay internal. The customer only ever sees the reply you send.

Why teams switch

A calmer way to share the load.

One inbox the whole team can use, with clear access per person, drafted replies, and notes that carry the context forward.

No more forwarding

Stop bouncing emails between personal inboxes. The team works from one shared place.

Nothing slips

Everyone sees what’s answered and what’s still waiting, so questions don’t fall through.

Exactly the right access

Give each person view, draft, or send. Change it for one teammate in a single click.

Drafts ready to go

Plexvia drafts every reply from your knowledge; a person approves before it sends.

Context that travels

Private notes ride along on a conversation, so the next person is never lost.

Your real addresses

Connect hello@, support@ and orders@, keeping the names your customers already use.

Keep looking

The rest of the platform

Every part of Plexvia draws on the same knowledge and the same access rules.

Give your team one inbox to trust.

Bring your support addresses and website chats together, and share the work without the chaos.