Shared inbox

One address. The whole team behind it.

Bring the addresses customers actually write to — hello@, support@, orders@ — and your website chats into one shared inbox. Everyone sees what’s waiting, and you decide exactly who can read, draft, and send.

Now in beta

Get started free

One place

Email and chat, side by side.

Every customer message lands in the same inbox — website chats and emails together, colour-coded so a glance tells you what needs a person. Your team works the same queue instead of a dozen scattered inboxes.

Website chat and email in one shared queue
A clear view of what’s answered and what’s open
Search every conversation across the whole team

See the whole front desk

All conversations6

ChatEmailTeam

PN
Priya Nair2m
Hi! Are you open this Saturday for a fitting?
DB
Daniel Brooks11m
Re: Invoice #4821, can I split the payment?
SM
Sofia Marenco24m
Thanks, that worked perfectly 🙏
FD
Front desk38m
Maya: I covered the 2pm, all good
O
orders@northwind1h
New order from the spring collection
JO
James O.1h
Do you ship internationally?

Access, your way

View, draft, or send. You choose, per person.

Hand an inbox to a whole role — your front desk, your support team — or to people by name. Three simple permissions decide what each person can do, and Plexvia drafts every reply for them to approve.

Grant access by role, or to individuals
Three clear permissions: view, draft, or send
Plexvia drafts; a person always approves before it sends

How the reply assistant works

hello@maisonlumi.com

Shared inbox · Customer email

Connected

Who can work this inbox

MA
Maya Anders
Owner
Can send
LE
Leo Kato
Support
Drafts only
Front desk
Everyone in this role
Can view

Plexvia drafts every reply — a person approves before anything sends.

In sync

Keep the team on the same page.

Leave a private note on any conversation — a heads-up, a decision, a reminder — that only your team can see. The next person picks up with the full story, and the customer only ever sees the reply you send.

Private notes that stay internal
The full history travels with the conversation
Hand off cleanly, without a single forwarded email

Bring AI into your team chat

Refund request · order #5120

Avery Quinn · via support@harborpine.com

Private note · only your team sees this

Repeat customer since 2023. I'm fine approving the refund — can you take the reply, Priya?

Notes stay internal. The customer only ever sees the reply you send.

Why teams switch

A calmer way to share the load.

One inbox the whole team can trust — with clear access, AI-drafted replies, and notes that keep everyone in the loop.

No more forwarding

Stop bouncing emails between personal inboxes. The team works from one shared place.

Nothing slips

Everyone sees what’s answered and what’s still waiting, so questions don’t fall through.

Exactly the right access

Give each person view, draft, or send. Change it for one teammate in a single click.

Drafts ready to go

Plexvia drafts every reply from your knowledge; a person approves before it sends.

Context that travels

Private notes ride along on a conversation, so the next person is never lost.

Your real addresses

Connect hello@, support@, and orders@ — keep the names your customers already know.

The rest of Plexvia

Explore the whole front desk.

Every part of Plexvia shares the same knowledge, the same access rules, and the same calm design.

Give your team one inbox to trust.

Bring your support addresses and website chats together, and share the work without the chaos.