Your reply, drafted in seconds.
Plexvia reads each message, pulls the right answer from your knowledge, and writes a reply in your voice. You read it, tweak it if you like, and send. Nothing leaves without your say-so.
From a question to a ready reply.
The assistant understands what the customer is asking, finds the answer in your knowledge, and drafts a complete reply — not a canned template. You stay the author: read it, edit a line, and send.
- Written from your knowledge, not guesswork
- Matches your voice and house style
- Edit, rewrite, or send as-is — it’s your reply
Exchange: linen jacket
Daniel Brooks · via email
Hi! I bought the linen jacket last week but it's a size too small. Can I exchange it for a medium, and how long does that take?
From a helpful draft to fully hands-off.
Decide exactly how much Plexvia does, per inbox and per channel. Start with drafts you approve, and hand over the routine questions whenever you’re ready. Try it:
Plexvia drafts from your knowledge. Nothing sends until you approve it.
Exchange: linen jacket
Daniel Brooks · via email
Hi! I bought the linen jacket last week but it's a size too small. Can I exchange it for a medium, and how long does that take?
Approve in a glance.
Drafted replies wait together in one tidy queue. Skim the ones that are ready, approve with a tap, edit anything you’d phrase differently. The routine gets faster; the careful stays careful.
- Every draft in one place, ready to review
- Approve, edit, or rewrite without leaving the queue
- The team shares the load on the same inbox
Drafted, ready for you
3 replies waiting for approval
Exchange — linen jacket
Avery Quinn · Email
Do you ship to Canada?
Theo Marsh · Website chat
Re: invoice #4821
Nadia Roy · Email
Approve, edit, or rewrite — nothing sends on its own here.
Confident automation, none of the worry.
Write your rules in plain language and the assistant follows them: escalating the sensitive stuff, never inventing a promise, always staying on-brand. The cases that need a person reach one.
- Plain-language rules, no setup headaches
- Sensitive topics always reach a human
- Never confirms what you haven’t confirmed
Your guardrails
Rules the assistant always follows
Send anything about refunds over $200 to a person.
Never confirm a delivery date we haven’t set.
Pass billing disputes straight to the owner.
Faster replies you can stand behind.
The speed of automation with the judgment of a person — because a person is always in the loop until you say otherwise.
Hours back every week
The repetitive replies — hours, returns, “is this in stock?” — drafted in seconds.
Always accurate
Every draft is pulled from your own knowledge, with the source it relied on.
Sounds like you
Replies match your tone and the way you talk to customers — not a robot.
Off, draft, or autonomous
Choose how much the assistant does, per inbox and per channel. Change it any time.
Knows its limits
Refunds, disputes, anything sensitive — guardrails route it to a person first.
Nothing sends without you
Every reply waits for your approval, until you decide a question is safe to hand over.
Explore the whole front desk.
Every part of Plexvia shares the same knowledge, the same access rules, and the same calm design.
Draft every reply in seconds. Send on your terms.
Connect your inbox and watch Plexvia draft from your own knowledge — you approve every reply until you say otherwise.
Free to start · No card required