Plexvia vs Chatbase
Chatbase sells AI agents by the message credit, and sells them well. Plexvia sells the team a front office: the same knowledge answering on your website, in your email and in your own staff chat, with the seats in the price.
When Chatbase is the better choice.
AI agents trained on your own content, live on your website in an afternoon, with a helpdesk, human takeover, voice and telephony on the higher tiers, sold on monthly message credits.
- An AI agent on your website is the job, you want it live this afternoon, and $40 a month is the ceiling you had in mind.
- You want the phone answered by AI now. Chatbase sells voice and telephony from Standard, and Plexvia Voice is coming soon rather than on sale.
- You want to choose the model behind each answer and pay for what it uses, rather than a flat allowance.
- You are one or two people, where a credit plan costs less than a team plan.
When Plexvia is the better choice.
Plexvia holds what your business knows, then answers from it on your website, in your email and inside your team's own chat, within the access rules you set.
- You would rather one monthly price with the team’s seats in it than a credit balance that a longer answer or a voice minute draws down.
- Customers reach you by email as well as by chat, and you want both from the free plan up rather than from $150 a month.
- You want every AI email reply held as a draft with its source attached, for a person to send, edit or discard.
- The knowledge behind the answers is also your files, your products and your people, and it should be one thing rather than a set of uploaded sources.
The differences that actually decide it.
| Plexvia | Chatbase | |
|---|---|---|
| How it is priced | Flat, per business, seats included | A monthly plan plus message credits |
| People in the workspace | 15 seats on Business | 2 on Hobby, 3 on Standard, 5 on Pro |
| AI chat on your website | Yes | Yes |
| Trained on your own content | Yes, with the source shown on every answer | Yes |
| Customer email in the same place | Yes, on every plan | Helpdesk, from Standard at $150 a month |
| A person can take the conversation over | Yes | Yes |
| AI email replies | Held as a draft, with the source attached | Drafted for a person, or answered by the agent |
| Answering the phone | Plexvia Voice, coming soon | Telephony from Standard, about 6 credits a minute |
| What a reply draws down | The plan’s monthly AI service actions | 1 to 6 message credits, depending on the model |
| Your files, products and locations as records | Yes | Content sources the agent is trained on |
Chatbase: A monthly plan price plus message credits, with 20% off if you prepay the year. Enterprise pricing is not published.
- Chatbase Free
- Free50 credits · 1 member
- Chatbase Hobby
- $40 a month, billed monthly. $32 a month prepaid annually ($384 a year).700 message credits · 2 workspace members
- Chatbase Standard
- $150 a month, billed monthly. $120 a month prepaid annually ($1,440 a year).4,000 message credits · 3 members. Helpdesk, voice and telephony start here
- Chatbase Pro
- $500 a month, billed monthly. $400 a month prepaid annually ($4,800 a year).15,000 message credits · 5 members
Their AI: AI is metered in message credits, and how many a reply costs depends on the model behind it. Capacity, extra agents and voice all draw on the same balance.
About 1 to 6 credits per response, depending on the model · Voice: about 6 credits a minute, plus the credits the reply itself costs · Another 1,000 message credits: $40 a month · Another AI agent: $25 a month · Removing Chatbase branding: $99 a month
A team of fifteen: Chatbase counts workspace members rather than seats: two on Hobby, three on Standard, five on Pro at $500 a month, and what a member beyond that costs is not published. Plexvia Business is $199 a month with 15 seats in it.
Plexvia: Free at $0, Business and Scale billed monthly per business rather than per person. The current figures are on the pricing page.
These are different shapes of product, so read the arithmetic as arithmetic. Chatbase sells AI agents by the credit and can answer the phone today; Plexvia sells a team workspace with its seats and its monthly AI service actions in one price, and Plexvia Voice is coming soon in Canada and the United States.
Their free plan: Yes, 50 credits and one member. Their trial: 7 days on the paid self-serve plans. Checked 24 August 2026, and prices change, so check theirs before you decide. Chatbase pricing
Moving between Chatbase and Plexvia.
- Is Plexvia just a chatbot like Chatbase?
- No, and Chatbase is no longer only a chatbot either. It now sells a helpdesk, human takeover, AI draft replies, voice and telephony from Standard at $150 a month. The difference is shape: Chatbase prices AI agents by the message credit, and Plexvia prices a team’s front office, where website chat, customer email and your own staff chat all answer from one knowledge base inside one set of access rules.
- How do message credits compare with Plexvia’s plan?
- They are not the same unit, so treat them as two different meters. Chatbase spends 1 to 6 credits on a reply depending on the model behind it, about 6 a minute on voice, and sells another 1,000 credits for $40 a month. Plexvia Business includes 750 AI service actions a month at $199 with 15 seats, and add-on packs are bought inside the product.
- Why does Plexvia draft replies instead of sending them?
- Because a wrong answer sent to a customer is expensive and a wrong draft costs nothing. Plexvia writes the reply, attaches the source it used, and leaves it in the thread for a person to send, edit or discard.
- Chatbase is cheaper. Why would I pay more?
- Hobby is $40 a month, or $32 if you prepay the year, with 700 message credits and two workspace members. If an AI agent on your website is the whole job, that is a fair choice. The comparison moves at Standard, where the helpdesk, voice and telephony start at $150 a month for three members, and again as credits run out. Plexvia Business is $199 a month with 15 seats, customer email and AI-drafted replies in the price.
See it with your own knowledge in it.
Start free, point Plexvia at your website, and ask it something only your business knows.
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